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Shipping Policy
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All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders would be shipped once payment is confirmed and cleared.
Returned Packages
If your package does not successfully deliver and is sent back to The Lux Shop, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package after at least one attempt.
The addressee has moved
The addressee has refused the package
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.